Privacy Policy
CC Automotive Group LLC (d/b/a C&C Automotive Group) (“C&C Automotive Group,” “we,” “us,” or “our”) rents vehicles on a weekly basis to personal and rideshare drivers, sells vehicles, and coordinates vehicle repairs with partner mechanics. This Privacy Policy explains what information we collect when you visit ccautogroupde.com, submit a driver application or rental form, communicate with us by phone, email, or text message (SMS), or otherwise do business with us, and how we use, share, retain, and protect that information.
1. Information We Collect
We collect only the information we need to provide our services:
- Contact information: name, mobile phone number, email address, and mailing address.
- Driver and rental information: driver’s license details, date of birth, rideshare platform status (if applicable), insurance information, rental dates, and vehicle assigned.
- Payment information: payment amounts, due dates, and payment history. Card or bank details are processed by our payment processors; we do not store full card numbers.
- Vehicle information: vehicle identification, mileage, condition, maintenance and repair records, and, where a rental vehicle is equipped with it, vehicle location or telematics data used for safety, maintenance, and recovery.
- Communications: the content of messages, calls, and emails you exchange with us, including texts handled by our automated assistants.
- SMS consent records: the date, time, method, and source of your opt-in to text messages, and any opt-out requests.
- Website data: basic technical information such as IP address, browser type, and pages visited, collected through standard server logs and cookies.
2. How We Use Your Information
- To review driver applications and process rentals and vehicle sales.
- To send rental and payment reminders, receipts, and account notices.
- To send driver safety alerts and vehicle alerts (for example, maintenance due, recalls, or inspection reminders).
- To schedule and coordinate repairs and service with partner mechanics.
- To respond to inquiries and follow up on requests you make to us.
- To maintain records, prevent fraud, protect our vehicles, and comply with legal obligations.
- To operate and improve our website and services.
3. Text Messaging (SMS) Program
If you opt in to the C&C Automotive Group Alerts text messaging program, we will use your mobile number to send the types of messages you agreed to receive, as described in our Terms & Conditions. Message frequency varies. Message and data rates may apply. Reply STOP to cancel at any time, or HELP for help. Consent to receive text messages is not a condition of renting or purchasing a vehicle or of any other service.
Some messages are sent or answered by automated assistants operating on our behalf. Those assistants operate only within our business and do not sell or share your information.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. How We Share Your Information
We do not sell your personal information. We share information only as needed to operate our business, and only in these categories:
- Service providers that help us operate, such as payment processors, website hosting, and messaging/telecommunications providers, who may use your information only to provide services to us.
- Partner mechanics and repair shops, limited to the vehicle and contact details needed to complete a repair you or we have scheduled.
- Insurance providers, in connection with coverage, claims, or accidents involving a vehicle.
- Legal and safety purposes: when required by law, subpoena, or court order, or to protect the rights, property, or safety of C&C Automotive Group, our customers, or others (for example, toll, citation, or stolen-vehicle matters).
- Advertising and measurement providers: if you allow it through our cookie/consent choice, limited website measurement events (not your mobile number or SMS consent) may be shared with advertising and analytics providers.
- Business transfers: in connection with a merger, sale, or transfer of all or part of our business.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Data Retention
We keep personal information only as long as needed for the purposes described in this policy, including the length of your rental or customer relationship and any period required for legal, tax, accounting, insurance, or dispute-resolution purposes. SMS opt-in and opt-out records are retained as long as required to document consent under applicable law. When information is no longer needed, we delete or de-identify it.
6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information, including limiting access to people who need it, using password-protected accounts, and relying on established payment processors for card data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
7. Your Choices and Rights
- Text messages: reply STOP to any message to opt out. Reply HELP for help. You may also contact us using the details below.
- Email: you may ask us to stop non-essential emails at any time.
- Access, correction, and deletion: you may ask to see, correct, or delete your personal information, subject to records we must keep by law or for an active rental or payment.
- Cookies: you can set your browser to block or delete cookies.
8. Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13, and drivers must meet the minimum age required for a rental.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date above shows when it was last changed. Material changes will be posted on this page.
10. Contact Us
CC Automotive Group LLC (d/b/a C&C Automotive Group)
810 E 13th Street, Wilmington, DE 19801
Wilmington, Delaware
Email: ccautomotivegroup@gmail.com
Main office: +1 302-295-0844
Fleet operations: +1 302-279-5754
Payments: +1 302-618-4527
Website: ccautogroupde.com